Is today okay? One feed answers.
Shifts starting, who's running late, coverage in flight, and the agents writing into it as they work.
What you watch
Three things, not six screens.
Late and no-show
Flagged as it happens, with the reason attached.
Coverage in flight
Who's been asked, who answered, who took it.
Who's working
Every agent, and what it is doing right now.
The numbers
The four an owner actually looks at.
Fill rate, overtime, utilization
The operating numbers, on the same record the day is run from.
- Trend, not a monthly snapshot
- Overtime before it's payroll
- No export to a spreadsheet
What the AI costs
Usage and credits in the open, so the month is never a surprise.
- Shown before it bills
- Prepaid credits
- Per-agent, not one lump
Built into the engine, the same for people and agents
One log, not two · Agents and people write to the same trail.
Always says who · Every line names the agent or the person.
Nothing is quietly dropped · A resolved flag keeps its history.
No silent overage · AI usage is shown before it bills.
Who writes the feed
It's not a dashboard somebody has to read.
Nessa surfaces the Live Operations feed in chat; the Coordinator and EVV Expert post to it as they work.
- Call-outPosts the run
- Waves outReplies land here
- CoveredOwner notified
- Late clock-inFlagged at 8:14
- Calls the caregiverReason logged
- ResolvedStays on the day
Nessa · Just ask.
Meet Nessa- “What's happening?”Reads the feed
- “Anything late?”One, resolved
- Read aloudHands free
What is the Live Operations feed in Nestaid?
Live Operations is Nestaid's real-time view of the day: shifts starting, caregivers running late, no-show watch, coverage runs in flight and which AI agents are active. It replaces checking six screens with one feed, and Nessa can read it aloud when you ask "what's happening right now?"
Frequently asked questions
Can I see what the agents did?
Yes. Agent actions appear in the same feed and audit log as human actions.