Run the agency. Not the phone.
You wear six hats and still answer the phone after hours. Nestaid answers, offers and chases while you sleep. You wake up to one line.
The hats you wear
Six of them now have a name.
Six colleagues, one audit log, no new headcount.
Margin
It doesn't leak in one place. It leaks in four.
- OvertimeFlagged before you approve the shift.
- Unbilled visitsOnly EVV-verified visits reach billing.
- Rejected claimsPreflight catches the code first.
- Over authorizationUnits tracked live, per payer.
Today
Six tabs, or one question.
Is today okay? One feed answers it, and Nessa answers the follow-up in the same place.
- Who is late, right now.
- What is still uncovered.
- What is still unverified, before month end.
Control
It proposes. You approve.
Switching
Phones on day one. Billing when you're ready.
1
Morning
CSV import: clients and caregivers.
2
Midday
Payer and service-code wizard.
3
Afternoon
Receptionist live. Coordinator on approve-first.
Frequently asked questions
Will I lose control?
No. Each agent runs at the autonomy level you set, from propose-and-approve up, and moves up only when you turn it up. Everything it does is in the same audit log as your staff.
How fast can we switch?
Phones on day one, billing when you're ready: CSV import, a guided payer and service-code wizard, the Receptionist live the same day and the Coordinator in approve-first mode. Full timing depends on what you bring across. See the switching guide.
What does it cost?
A platform fee per agency plus usage-based AI, with EVV, aggregator submission and e-signature included in the platform plan. Get a quote for your size.
Other roles: Schedulers · Case managers · Billing managers · Caregivers. By agency type: Non-medical home care · Medicaid HCBS / waiver · Private pay / private duty.
