Non-medical home care software that comes with the staff.
Companion care lives and dies by the phone. Scheduling, EVV, invoicing and payroll — plus the Receptionist, Coordinator and Recruiter that run them at 2 a.m.
What the work actually is
ADLs and companionship. No clinical chart.
No nurse on staff, no physician orders. A visit is a task list, a note and a signature.
- Plans in task language, not clinical terms.
- Medication reminders only. Never administration.
- Companionship and errands logged as care.
Service plan · Mathews, R.
Mon–Fri · 7:00a–11:00a · 4 hrs
Personal care
Bathing and dressing
Toileting and transfers
Home
Breakfast, medication reminder
Light housekeeping
Companionship
Walk, errands, conversation
Reminders only · no medication administration
Who picks up
Your phone, answered at 2 a.m. on a Saturday.
The three calls that decide whether you grow. None of them arrive in office hours.
“Mom's caregiver hasn't arrived.”
Logged as a client issue · Mathews, R.
Shift checked · no clock-in, 8 min late
Warm-transferred · on-call
Receptionist
The daughter calling three agencies
Families hire whoever picks up. Yours picks up, English or Spanish, logs the inquiry and books the consult.
- Logged on the client record before it transfers.
- Never gives clinical advice.
Covered 2:31a · texts you sent: none
Coordinator
The 2 a.m. call-out
A morning personal care shift can't be left open. Ranked and offered before your day starts; the first yes covers it, and no yes escalates to you.
- Availability, travel, who already knows the client.
- Overtime flagged before you approve it.
“Is the caregiver job still open?”
“It is. Four quick questions — reply STOP to opt out.”
Screened · interview Tue 10:00a
Recruiter
The applicant on Saturday night
Applicants take the first job that answers. Yours replies, screens by text and books the interview.
- Screened by text, opt-out in the first message.
- Background check, I-9 and TB test tracked.
Inquiry to first visit
Six steps. Three run on agents.
Everyone has all six screens. With one or two people in the office, the question is how many still need one of them.
The consult, the agreement and the care stay with people.
Private pay billing
No payer authorizes the hours. The family pays them.
No authorization, no claim. An invoice somebody reads line by line.
1LTC policyto daily limit
2Familyremainder
Nothing on this invoice that isn't on a visit.
An invoice a family can check line by line
Every line traces to a clock-in, the tasks and the note. LTC policy to its daily limit, family for the rest.
- Built from verified visits, never the schedule.
- Assembled on your cycle, by nobody.
Rita M. · 7:02a–11:04a
Bathing & dressing
Breakfast, meds reminder
Light housekeeping
–Walk — declined today
“Good morning. Ate all of breakfast. Said her hip was sore on the stairs.”
Signed · client
The answer to “what did you actually do yesterday?”
Who came, when, which tasks, what they wrote, the signature. The page you send instead of writing the email.
- Generated from the clock-in and the plan.
- Declined tasks recorded as declined.
The rules
What it will never do.
Most states don't mandate EVV for private pay. GPS clock-in ships anyway — it is what makes the invoice and the record hold up when a family disagrees. Outreach goes out in small waves, with stop rules on every thread. How we handle data
Built into the engine, the same for people and agents
No medication administration · reminders only, on every plan
No clinical advice · on any line, at any hour
No invoice line · without a verified visit
No client names · in any outreach message
Frequently asked questions
What is non-medical home care software?
Non-medical home care software runs a companion and personal care agency end to end: inquiries and intake, scheduling, GPS clock-in, caregiver communication, private-pay invoicing and payroll. Non-medical means the work is ADLs, companionship and personal care rather than skilled nursing, so the record of a visit is the tasks, the note and the signature rather than a clinical chart. Nestaid is the AI-native version: the same system, plus the staff that operates it.
We don't bill Medicaid. Do we still need EVV?
Not by mandate in most states. Agencies use GPS clock-in anyway, because it is what makes the invoice and the proof-of-care record hold up when a family disagrees, and what makes payroll match the hours actually worked. It's included in the platform plan.
Can families see what happened at the visit?
Yes, the proof-of-care record is built for exactly that conversation: who came, the clock-in and clock-out, the tasks completed, the caregiver's note and the signature.
Do you handle long-term care insurance?
Yes. An LTC policy is a payer on the ladder: hours fill the policy to its daily or lifetime limit, and the remainder falls to the family on the same invoice, off the same verified visits.
We're eight caregivers. Is this too much software?
It is the opposite of too much. The agents are the reason a small agency answers its phone like a large one: the family who calls on a Sunday, the applicant who texts on a Saturday and the 2 a.m. call-out all get a response before anybody is at a desk.
What happens to our phone number?
You keep it. Calls and texts to your number reach the Receptionist, which answers in your agency's name and warm-transfers up an escalation chain you configure.
Other agency types: Medicaid HCBS / waiver · Private pay / private duty. By role: Agency owners · Schedulers · Case managers · Billing managers · Caregivers.
See it on a Sunday morning.
A 30-minute demo on your own line, your own intake, your own rates.