Private duty home care software for 24-hour cases.
A 24-hour case is a rota, not a list of visits. One small team per client, overtime caught before it's a premium, and a gap offered to that team first, with the family told.
What private duty actually is
Not a visit. A rota.
Four coverage patterns, and each one is a standing team rather than a shift you fill twice.
- One repeating series per case, edited as a series.
- Required preferences gate who may serve at all.
- Declared availability from the app on every fill.
Coverage patterns
One case · one series · one care team
Who takes the shift
The care team first. Then everyone else.
A family on a 24-hour case is paying for the same faces, not for the fastest fill.
Care team · Mathews, R.
Rita M.56 hrs this month
Denise O.44 hrs this month
Ana P.32 hrs this month
New to this client this month · 0
Coordinator
The same three faces
The client's own care team is offered before anyone else. A stranger is the last resort, and you see it when it happens.
- Required preferences gate who may serve at all.
- The client's own history ranks the rest.
This week · to date
Rita M.38 hrs
Denise O.31 hrs
Ana P.18 hrs
Offered to Ana P. · no premium
Coordinator
Not the one at 38 hours
Twelve-hour rotas turn into overtime quietly. The offer goes to whoever can take it without a premium.
- Overtime flagged before you approve it.
- Declared availability honored on every run.
“Who's with mom tonight?”
“Ana P., 7 to midnight. Denise hands over at 7.”
Answered · logged on the case
Receptionist
“Who's with mom tonight?”
The question a 24-hour family asks most. Answered from the live schedule, at any hour, in your agency's name.
- The caller identified against the client record first.
- Logged on the case, not lost in a voicemail.
The rules
What it will never do.
Required preferences gate who may serve a client at all; soft preferences and the client's own history only rank. Outreach goes out in small waves, in each caregiver's own channel and language, with stop rules on every thread. How we handle data
Built into the engine, the same for people and agents
Care team first · a stranger is the last resort
Overtime flagged · before you approve it
No double-booking · people and agents alike
No client names · in any outreach message
Frequently asked questions
What is private duty home care software?
Private duty home care software runs the long-hours side of home care: hourly, 12-hour, awake overnight and live-in cases, staffed as a standing rota rather than a list of visits. It holds one repeating series per case, a small care team the family is paying to keep, GPS clock-in, overtime visibility across long shifts, and invoicing from verified visits. Nestaid adds the staff that runs it — a Coordinator that fills from the care team first and a Receptionist that answers the family at any hour.
Do we need EVV for private pay?
Not by mandate in most cases, but GPS clock-in gives families proof of care and gives you accurate payroll. It's included.
Can you schedule a 24-hour or live-in case?
Yes. A case is one repeating series edited as a series, not a pile of one-off visits, with a care team attached to the client rather than to each shift.
How do you keep the same caregivers on a case?
The client's own care team is offered before anyone else. Required preferences gate who may serve the client at all, and the client's history ranks the rest — so a caregiver new to the case is the last resort, and you can see when it happens.
Does it handle overtime on 12-hour rotas?
Overtime is flagged before you approve it, and coverage offers take hours already worked into account, so a fill doesn't quietly become a premium.
Can families reach us overnight?
Yes. The Receptionist answers calls and texts to your number around the clock, in English and Spanish, answers scheduling questions from the live schedule, and logs the conversation on the client's case.
Other agency types: Non-medical home care · Medicaid HCBS / waiver. By role: Agency owners · Schedulers · Case managers · Billing managers · Caregivers.
See it on one of your 24-hour cases.
A 30-minute demo on your own rota, your own care teams, your own overtime.