Fill it in a wave. Not fifteen texts.
You cover shifts one text at a time. The Coordinator ranks, offers and follows up, so the outreach is done for you. You make the calls that need a person.
The list
Ranked before you pick up the phone.
You still choose. It just stops you guessing who was ever an option.
- Declared availability, straight from the caregiver app.
- Travel, authorizations and the client's own history.
- Overtime, before it becomes a premium you didn't approve.
The rules
The blocks hold for everyone.
Outreach goes in small waves, in each caregiver's own channel and language, with stop rules. Manual mode drafts the list and the message and waits for you. How we handle data
One engine for you, Nessa and the Coordinator
No double-booking · people and agents alike
Declared availability · honored on every run
Overtime flagged · before you approve it
No client names · in any outreach message
Nessa
Ask it, instead of hunting for it.
Coverage questions and series edits in a sentence. Nessa proposes the change set; nothing moves until you approve.
Meet NessaFrequently asked questions
Can I approve before the Coordinator texts anyone?
Yes. Manual mode proposes the list and the messages; you approve, then it sends.
Will it contact someone who said they're unavailable?
No. Declared availability from the app is honored on every run.
What about series changes?
Nessa previews the count and list for bulk edits like "cancel Maria's Fridays through June" and then does it, with double-booking blocks.
Other roles: Agency owners · Case managers · Billing managers · Caregivers. By agency type: Non-medical home care · Medicaid HCBS / waiver · Private pay / private duty.
